Policy & position statements

Helping Hand policies are statements about how we intend to act in a number of key areas. The Policy manual therefore reflects our organisation’s values and objectives. As part of a review of the Policy Manual, Executive and the Board have identified the need for a small number of new policies that will help guide the organisation into the future.

Policies are “statements of intent” because they affirm Helping Hand’s commitment in a range of key areas. They describe what we want to achieve and, very broadly, how we will act. They offer a guide to making decisions about the services we provide and the activities we perform.  As well as the policies, Helping Hand endorses other documents that further clarify and support the organisation’s intent. These documents give more detailed guidance about how organisational policies are to be implemented.  

Following is a list of our current policies:

01 Care and Service Delivery 02 Corporate Governance 03 Organisational Change and Growth 04 Access Equity 05 Quality 06 Duty of Care 07 Human Resources 08 Occupational Health, Safety & Welfare & Injury Management 09 Financial and Asset Management 10 Privacy and Confidentiality 11 Information Systems 12 Marketing and Public Relations 13 Ethics 14 Consumer Engagement and Feedback 15 Environmental Management 16 Intellectual Property 17 Integrated Risk Management

Position Statements are drawn up to help clarify our agreed approach to emerging issues for the organisation and for the community.
» Cultural and Linguistic Diversity Position Statement

Guidelines specify particular approaches required by the organisation and clarify what latitude may be acceptable in particular circumstances.

Procedures set out clearly how specific tasks or related series of tasks are to be performed. This level of guidance may be needed for safety or legislative reasons, or because it significantly helps the efficiency of the organisation.

Top