Please go to the website of the Department of Health and Ageing  (opens in a new window) for a full explanation of what you need to know.

Contact (08) 8366 5442 or email our Admissions Coordinator for further information relating to residential and independent housing.

Yes. We have attractive single and twin share rooms.

Residential Care, Independent Housing, Community Services, include In Home Support, Physiotherapy, Podiatry and Occupational Therapy services and Community Aged Care packages. See our brochures on Residential and Community Services.

See our brochure on residential services, available by contacting our Admissions Co-ordinator on 8366 5442 or by email

Yes. We offer 24 hour continuous nursing and personal care in our high and low care accommodation.

Helping Hand has many Community Services available, for more information please check the Our services page.  For further information please can call our enquiries line on 1300 653 600.

All monies that you pay are asset tested through the Department of Health and Ageing who calculate the Daily Care Fee payable by each resident.  For more information visit their website (opens in a new window).

Accomodation bonds and accomodation charges specifically cover maintenance of the facility, 24 hour residential care and meals provided through the facility.  For more information, please contact the Admissions Coordinator.

Absolutely.  Please contact the Admissons Coordinator on 8366 1350 for further information.

ACAT’s help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. ACAT’s provide information on suitable care options and can help arrange access or referral to appropriate care, in your home or in our home. The Australian Government provides funds to the State and Governments, specifically to operate and manage the ACAT’s.
ACAT’s also assess and approve older people for Australian Government subsidised aged care, such as residential aged care and care packages.  More information about ACAT’s can be found on the Department of Health and Ageing website.

A care package is a flexible, individualised, coordinated package of support. The package is designed for older people who have complex needs and would prefer to stay at home rather than move into an aged care facility. The coordinator will consult with the client about their needs and together develop a service plan to meet the needs of the client to enable them to remain living at home. Regular review of services will be carried out to ensure they continue to meet the client’s needs and alternations to the service carried out as appropriate. Care packages are also known as Community Aged Care Packages (CACP), Extended Aged Care at Home Packages (EACHP) and Home and Community Care (HACC). More information can be found at the Australian Government Department of Health & Ageing website here.