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How we care for you

Our staff care for our clients, and we care for you. Explore in more detail below the benefits of working with Helping Hand.

We pay you correctly and on time

Our payroll team is second to none. They focus on making sure you receive the right pay on time every fortnight. They deliver great customer service to our staff and always strive to respond to any issues quickly to resolve them.

We support you with flexible rostering

We know that you have an important role in the lives of your family and friends. We always try to support you to meet those priorities by providing a flexible approach to your roster. Local administrative staff strive to meet the flexibility you need.

We show our appreciation

September is our Staff Appreciation Month, where we focus on our valuable staff and the contribution they make to our organisation.

Helping Hand recognises every single year of service you provide to us. We celebrate your contribution and commitment to us – and thank you each and every year.

We support you to minimise tax

We partner with the Community Business Bureau (CBB) to provide the best support to our staff about using salary packaging. CBB is also a not-for-profit organisation providing great customer service to our staff. As a not-for-profit organisation, Helping Hand can offer you the benefits of salary packaging, a scheme approved by the Australian Tax Office that increases your take home pay. Watch this short video from our salary packaging partner Community Business Bureau to learn more.

We support your learning

Helping Hand encourages employees to pursue further education and study to ensure we have the most educated and qualified workforce possible. Employees are entitled to study support, which may include having up to 50% of your degree paid for, the option to take study leave to complete your studies, or a fully funded scholarship.

Free support and counselling

Our employee assistance program offers free, confidential counselling and support to you and your immediate family members. Qualified impartial counsellors can talk with you or your family member about any work or personal issues that may be affecting your life.

We'll keep you safe

We are leaders in providing a safe work environment, which is one of the reasons we worked towards, and achieved, self-insurance. Our safety and wellness motto: Arrive Safe, Work Safe, Home Safe describes our attitude of being proactive in managing any safety or injury issues. You can be sure that when you are employed by Helping Hand, you are working with people, and in an environment, that puts your safety first.


Contact us today on 1300 653 600