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This section of our website is for current employees of Helping Hand

Welcome to the Helping Hand staff portal. This area allows you to access your Helping Hand email account and the online e-Learning resources that are available to staff.

A separate login is required for each of these areas.  This will be provided by your Manager or Supervisor or via email from the IT Help Desk.

If you have any problems accessing any of these services, please call the IT Help Desk on 8366 5499 during business hours (8.30am to 5pm Monday to Friday).

Each of these services will provide further information about supporting you to use these products once you have logged in.


Email Access

This section allows you to access your Helping Hand email through a web-based version of Outlook.

You will be able to read and reply to emails via this portal, but you will only be able to read email attachments if your computer has the right programs on it to do so e.g. Microsoft Word.

If you are a new employee or if you password has been reset by Help Desk, you will be prompted to reset your password.

Reset Email password (only if you know your old password – if you have forgotten your password, please call Help Desk as noted at the top of this page)


Residential Services Training (Kineo – formerly e3Learning)

This training relates to the delivery of residential based services to Helping Hand clients. Login details will be provided to you by your supervisor.

When you log in to this service you will be able to preview your required learning plan and learning you have already completed.   When you successfully complete, a certificate will be issued that you should print and keep for your records.


Safety Training (Kineo – formerly e3Learning)

New employees are required to undertake a number of compulsory training courses as part of their Helping Hand induction program.  You will be required to undertake this training, complete and online test and will be issued a certificate  to verify your completion.  You should print and provide a copy to your supervisor.


New Community System Frequently Asked Questions

Contact us today on 1300 653 600