change text size    
contact us on 1300 653 600      
Listen to this page using ReadSpeaker

Policy and Position Statements

Helping Hand Position Statements on Current Issues

In the context of on-going reform of the aged care system and the work of the Royal Commission into Aged Care Quality and Safety (Aged Care Royal Commission), a number of issues of importance to older people and their families, friends and supporters have been identified. We believe it is important that we let clients; their families, friends and supporters; and our workforce know where Helping Hand stands on these issues. To do this, we are producing a series of Position Statements which set out what we think about an issue and why we think that way. We will continue to add to these Position Statements as other issues emerge. As always, we are interested to hear any views you may have on these issues and on our current position. If you would like to comment, please contact us on 1300 653 600 or email us.

Position Statement – CCTV

Position Statement – Chemical Restraint

Position Statement – Staff Ratios

Position Statement – Transparent Pricing

Position Statement – Forgotten Australians Real Care the Second Time Around

Position Statement – Helping Hand and the LGBTI Communities

Position Statement – Animals at Helping Hand

Position Statement – Cultural and Linguistic Diversity

Position Statement – Personal Enrichment

Position Statement – Carers Recognition


Helping Hand Policies

Helping Hand policy statements describe how we intend to operate in a number of key areas. They describe what we want to achieve and, very broadly, how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform. Following is a list of our current policies:

Policy 1 – Care and Service Delivery

Policy 2 – Corporate Governance

Policy 3 – Organisational Change and Growth

Policy 4 – Access and Equity

Policy 5– Quality

Policy 6 – Duty of Care

Policy 7 – Human Resources

Policy 8 – Work, Health and Safety

Policy 9 – Financial and Asset Management

Policy 10 – Privacy and Confidentiality

Policy 11 – Information Systems

Policy 12 – Marketing and Public Relations

Policy 13 – Ethics

Policy 14 – Consumer Engagement and Feedback

Policy 15 – Environmental Management

Policy 16 – Intellectual Property

Policy 17 – Integrated Risk Management

Policy 18 – Return to Work and Injury Management



Contact us today on 1300 653 600