New Single Charter of Aged Care Rights - Helping Hand

New Single Charter of Aged Care Rights

A new Charter of Aged Care Rights has been developed.

It is a single Charter of Aged Care Rights, and replaces four different Charters across the aged care sector.

The Charter of Aged Care Rights is easy to read and focuses on high-level consumer rights.


Charter of Aged Care Rights

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over and make choices about my care, personal and social life, including where choices involve personal risk
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated


The new Charter is designed to make it easier for consumers, their families, carers and representatives to understand what they can expect from an aged care service.

The new single Charter of Aged Care Rights comes in to effect from 1 July 2019.

All aged care service providers must inform all new and existing residents and clients of the new Charter, explain the Charter, and provide an opportunity for the Charter to be signed by the resident or client.

To read more about the Charter of Rights and to help understand it, please click here to download a booklet the Government has prepared.

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