People of Helping Hand: Felicity – Helping Hand

People of Helping Hand: Felicity

Felicity (or Flick as she is known) is part of the Retirement Living team.

Felicity, Administration Officer Housing Retirement Living
Felicity with her family


‘I don’t think people realise how much is involved working in retirement living. Whether it’s a maintenance issue, enquiries from prospective clients or people who call and need some advice. The phones and emails don’t stop, so my working days are spent supporting our clients as much as I can’, says Felicity.

‘Before joining Helping Hand, I mostly worked in the hospitality sector. Taking on a more administrative role has been a welcome change. I love being part of a team that is working to make retirement for our clients and their families as connected, stress-free – and as nice as possible.’

Away from work, Felicity is a busy mum, wife and friend who describes herself as deeply family oriented. ‘I was adopted from Vietnam; my dad was born in South Africa, and Mum was born in Broken Hill. I grew up with two brothers; sadly one of them has passed away and the other is living in the Philippines.’

‘My husband is from Gladstone, and I have a daughter in her late twenties, a son completing Year 12 and our beautiful Labradoodle called Carl. Life is busy and we have great friends who we treasure. Family is everything.’

Felicity spent several years visiting and looking after a much-loved Uncle who lived in Brisbane. ‘Last year, he came to live in Adelaide and we spent the last few months of his life together, sharing some special family time and memories. This experience motivated me even more to help older people as they have been through a lifetime and really appreciate a little genuine care. Not everyone has family or friends around them. Others have family that live far away, or who lead such busy lives, that days and weeks go by without contact.

If I can bring a little bit of the love and care to each person that I am in contact with, then I also feel that my job is being done.’

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