Latest Health Updates - Helping Hand

Latest Health Updates

COVID-19 Latest Health Advice

We are working with our entire community to keep those in our care safe during this challenging time.  We invite you to watch this video of CEO, Chris Stewart updating staff on Coronavirus COVID-19 and Helping Hand’s response to date.


Helping Hand is taking a proactive approach to ensure the continued care and safety of all residents, clients and staff.

As the situation evolves, plans are in place so that we can continue to provide quality care for people in our residential care homes and for the thousands of people in metropolitan Adelaide and regional South Australian who receive home care services.  We are also working with staff at all levels of our organisation to ensure they are fully aware of all the preventative measures and have access to the latest information and updates.

Given the extensive media coverage of the coronavirus, Helping Hand recommends the Department of Health (Federal) website, which provides daily updates with medical advice, alerts and official reporting.

If you are not online, you can phone the National Coronavirus Health Information Line on 1800 020 080.  This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

We will be regularly posting updates that are specific to Helping Hand on this page. If you have any immediate concerns or questions call us on 1300 653 600. You can read previous updates that we’ve posted by clicking here.


CLICK HERE for social distancing guidelines video from Department of Health

CLICK HERE for good hygiene guidelines video from Department of Health

CLICK HERE for ‘stop the spread’ guidelines video from Department of Health

CLICK HERE for isolation guidelines from the Department of Health

CLICK HERE for the current status from the Department of Health

Following several Government updates over recent days, Helping Hand has made amendments to the precautionary measures we are taking to support the containment of the COVID-19 virus.

Effective from midday on Friday 27 March, we will put in place several strategies that restrict the movement into, and within Helping Hand’s residential aged care homes.

At this stage, this means:

  • Stopping all external visitors to the site, including family and friends, and those attending allied health clinics on-site.
  • The building will be secured, and all essential visitors will need to use the intercom to speak with a staff member before entering the home.
  • Essential visits and services from external providers, including GPs and dentists, will be screened (asked travel and health questions and temperature tested) before entering the home.
  • Restricting movement within the home including closing gift shops and only allowing take away from the cafes.
  • Postponing visits from non-essential external providers
  • Not holding church services or any group activities.

We are doing all we can to protect residents in our care and appreciate your ongoing support with this public health issue. These restrictions will be reviewed daily, and communication will be given when any changes occur.

You can read previous updates that we’ve posted by clicking here.

CLICK HERE to visit our frequently asked questions page.

A message for all our staff who have travelled interstate and/or overseas

If you have been interstate over the past 7 days or overseas in the last 14 days you will be required to self-isolate for 14 days from the date of your return.

If a person you are living with or in close contact with has been travelling interstate or overseas as above, and is not well, you should stay home and contact your GP.

This applies to all staff and volunteers – whether they are displaying any Covid-19 symptoms or not.

For example: If you returned yesterday, you need to self-isolate for a further 13 days. If you returned seven days ago, you need to self-isolate for seven days.

If you returned several days ago, and have gone to work, you need to immediately stop working and self-isolate until it is 14 days since you returned from interstate.

These measures are in place following the announcement by South Australian Premier Steven Marshall that South Australian borders will close effective 4:00pm Tuesday 24 March 2020.

Self-isolation measures for people returning from overseas started on 6 March 2020 relating to several countries and expanded to include all countries.

This will greatly assist us in reducing the risk of spreading the virus, so we thank you for your support.

CLICK HERE for information on isolation

CLICK HERE for details of your obligations as an employee if you are travelling.

It is very important that you contact Helping Hand before returning to work after travel overseas or interstate. Speak to your manager prior to returning to work (including a client’s home).

If you return from overseas travel and fall ill within the first 14 days of your return, you should not report for work, or if at work leave the workplace immediately and report to the hospital for testing. During this period you will be required to access your leave entitlements until such time as you are cleared. We will require confirmation of your clearance. Should you have any issues obtaining a clearance, please contact us.

Please advise your Manager of any forthcoming travel, contact them prior to your return to work and await advice about any action we require you to undertake.

CLICK HERE to read a letter from Senator Richard Colbeck, Minister for Aged Care, to aged care workers.

Helping Hand planning underway
Helping Hand have a comprehensive pandemic plan and we are currently in the preparation phase of the plan. This is in line with SA Health’s Pandemic Plan status.
We need you to keep up to date by checking your emails and communications for further information as it becomes available. It is important that you understand that the advice from health authorities is changing frequently and quickly as they learn more about the virus.

Personal Protective Equipment
Staff should follow specific advice on personal protective equipment when looking after clients who are confirmed to have, or suspected of having, COVID-19. For more information review the Helping Hand procedures and guidelines available to you on the internal intranet. Further information is available at SA Health’s website

Influenza (Flu) vaccination
As we prepare for the upcoming flu season in conjunction with the current spread of COVID-19, it is crucial now, more than ever, for Helping Hand staff to get their flu vaccine once it becomes available. We cannot vaccinate ourselves against COVID-19, but we can vaccinate ourselves against the flu.

Training and support
Client Safety & Quality Unit is developing a presentation and will commence a roadshow to present information on COVID-19 to the country staff in Home Care and Residential Services (check noticeboard or ask your manager for times) – staff attending will have access to material to share with staff not in attendance and we will also link these to our website for your access. Metro service info sessions are currently being scheduled.

We ask that no unnecessary visitors enter our homes until further advice. If it is essential that you visit, when you arrive you will be asked to:

  • answer questions about your previous travel arrangements and health
  • our staff may ask to take your temperature upon entry
  • sign in and out so that we have a record of all people who have had contact with residents or been in the home
  • disinfect your hands upon entering the home with the hand sanitiser in the foyer and regularly use the hand sanitisers across the home during your visit
  • keep a distance of 1.5 metres where possible and restrict your visit to the person you are here to see
  • a maximum of two visits per day
  • keep your visit to a short duration and visit either in the resident’s room or outdoors. We encourage you to remain on the premises during your visit and not take residents on outings.
  • do not visit with children aged 16 and under. Children are welcome to visit when residents are receiving end of life care.
  • only enter the home through the main entrance of the building
  • entry to the home will only be between the hours of:
    • Monday to Friday 9am – 8pm
    • Saturday and Sunday 10am – 6pm

If you are unwell or if you or a person you are in close contact with has been overseas in the last 14 days or interstate in the last 7 days, you are required to self isolate for 14 days from the date you entered South Australia. This will greatly assist us in reducing the risk of spreading the virus to other clients we support.

CLICK HERE to read the Government fact sheet about COVID-19 and older people.

There are a number of ways everyone can stay informed on the current global status of COVID-19. Check the dates of what you are reading as information is being regularly updated. Department of Health (Federal) website and SA Health, have daily updates with medical advice, alerts and official reporting as the situation unfolds:

Updates on the current status of COVID-19 from the Department of Health

Information from SA Health on COVID-19

There is also a 24/7 National Coronavirus Health Information Line on 1800 020 080. If you require translating or interpreting services, call 131 450.

Commonwealth advice has recently been updated to include more countries that are considered to pose a risk of transmission to travellers arriving in Australia.

  • High-risk countries: Mainland China, Iran, Italy, Republic of Korea
  • Moderate risk countries: Cambodia, Hong Kong, Indonesia, Japan, Singapore and Thailand.

CLICK HERE for information on basic preventative messages

CLICK HERE for general advice and mythbusters