The Hotel Services team cover all aspects of the day-to-day running and maintenance of our residential care homes including housekeeping, food services and laundry.

Working as a Hotel Services Assistant for Helping Hand means joining a diverse and inclusive team in one of our residential care homes.  We are looking for Hotel Services Assistants who are passionate, about making a difference to the health and wellbeing of older people in residential care. 

Within the Hotel Services team are roles that cover all aspects of the day-to-day running and maintenance of the residential care home.  These include meal preparation, table service, housekeeping duties and laundry services.  A Hotel Services Support Manager oversees the delivery of these essential services and supports the team to create a comfortable, safe and welcoming home.

This is an opportunity to experience different facets of hospitality service; develop meaningful relationships with residents and their families and be part of a workplace culture based on the values of excellence, respect, compassion, and community.

Where you will work


  • No formal qualifications required
  • Experience in hospitality, catering and laundry preferred but not essential

Extra benefits

  • Increase your take home pay by salary packaging a maximum of $15,899 tax free each year.
  • Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year.
  • Flexible rostering to work when it suits you.
  • 17.5% annual leave loading. 
  • Discounted Private Health insurance.
  • Access to ongoing training and development opportunities, including the Helping Hand Dementia Scholarship.
  • Supportive and friendly working environment.
  • Access to an employee assistance program.
It’s a nice community. I like the people I work with; we’re a good team.

Lifestyle Assistant and Hotel Services Assistant