Employees - Helping Hand


Welcome to the Helping Hand staff portal!

This area of our website is for current employees of Helping Hand and allows you to access:


Both these systems can be accessed using the same email address and password.

If you have problems accessing these services, please call the IT Help Desk on 08 8366 5499 during business hours (8.30am to 5:00pm Monday to Friday).

Email Access

You can access your Helping Hand email through a web-based version of Outlook. You will be able to read and reply to emails, but you will only be able to open email attachments if your computer has the right programs to do so e.g. Microsoft Word.

Reset email password (Only if you know your old password. If you have forgotten your password, please call Help Desk on the details above.)

Residential Services Training

Login details will be provided to you by your supervisor. When you log in you will be able to view your learning plan and any learning you have already completed. A certificate of completion will be issued to you for your records.

Safety Training

New employees are required to undertake a number of compulsory training courses as part of their Helping Hand induction program. A certificate of completion will be issued to you. You will need to provide a copy to your supervisor.