Commonwealth Home Support Program

The cost depends on the support received. The Government subsidises part of the cost, so clients only pay a small, affordable amount if they can afford to.

Click here to download our current fee schedule for the Commonwealth Home Support Program.

Support at Home Program

Under the Support at Home program, there are eight funding levels based on your care needs. Each level includes a set budget to cover services such as help around the house, personal care, nursing, and allied health. The funding is managed on your behalf, so you can focus on your wellbeing while staying in control of your care.

The Support at Home program includes co-contributions, meaning you may be asked to pay part of the cost for some services depending on your financial situation. Contributions vary based on service type and are means tested by the Australian Government.

Download Support at Home Price List, effective 1 Nov 25 to 31 July 2026
Download Support at Home Price list, effective 1 Aug 2026

Every two months, the Australian Government requires us to publish the most common price paid by our clients for Support at Home services. This fact sheet shows our common prices for May to June 2026.

Elevate by Helping Hand

All Home Care services are also available privately through our Elevate by Helping Hand program. There’s no assessment required to access services through Elevate, making it a convenient way to start receiving support while you wait for an assessment or for government-funded services to begin. You can also use Elevate to top up any existing service hours you receive through the Commonwealth Home Support Program (CHSP) or Support at Home.

Download Elevate Price List, effective 1 Nov 2025 to 31 July 2026
Download Elevate Price List, effective 1 August 2026

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Female reception staff member on phone call respite care

The cost of Help at Home depends on your assessed needs, funding type, services used and any personal contribution. Some people may access government-funded support through My Aged Care, while others may pay privately. Costs can vary for personal care, cleaning, nursing, transport, allied health and respite.

Next step: Contact Helping Hand for more information or visit My Aged Care for official funding information.

Contact Helping Hand’s Home Care Services team for questions about your account, invoices or services. Keep your Client ID details nearby so the team can help quickly.

Next step: Call Helping Hand on 1300 444 663 or use the enquiry pathway on the website.

Aged care nursing at home provides clinical support for older people who need health-related care while remaining at home. Services may include wound care, medication support, continence care, health monitoring, recovery support and coordination with GPs or other health professionals.

Next step: Contact Helping Hand to ask whether nursing care at home is available through your funding or as a private service.

To cancel or change a home support service, call the Home Care Services team on 1300 444 663 during business hours. Please provide at least two business days’ notice where possible to avoid being charged for a cancelled or changed visit.

Next step: Call the Home Care Services team using the contact details provided in your service information.

Transition Care, also known as TCP, offers up to 12 weeks of short-term support to help older people recover safely after a hospital stay. Support may include physiotherapy, personal care, nursing and help returning home. Hospital staff can help arrange an assessment while you are still an inpatient, or you can contact My Aged Care yourself.

Next step: Speak with hospital discharge staff as early as possible, call My Aged Care on 1800 200 422, or contact Helping Hand to discuss available home support options.