Helping Hand worker with elderly woman outside with animal

Respite care

Carers are amazing. If you are a carer and need some time to rest and recharge then check out our range of respite options.

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Permanent care

Our residents and their families feel at home in our care homes. We offer choice and personalised care tailored to your needs and interests.

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Dementia care

People living with dementia are well cared for in our care homes. Our staff are trained in dementia care and can offer advice support to residents and families.

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Helping Hand worker sitting with elderly woman

Palliative care

Palliative care is more than just end of life. Our trained staff offer care and support for residents with chronic illnesses or conditions, promoting a better quality of life by alleviating suffering and fostering wellness.

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Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about aged care

Female reception staff member on phone call respite care

The Australian Government developed the Charter of Aged Care Rights in July 2019, which you can download here in several languages. It gives information about your rights as a user of aged care services in Australia.

If you would like more detailed information about your rights as an older person, the Legal Services Commission, in partnership with the Office for the Ageing, has developed a guide called Know Your Rights.

Qualified nurses can visit clients in their home and make them feel safe and comfortable. They can help with managing wounds, medication, continence and more. They can carry out health assessments and reviews, and help with monitoring blood pressure, oxygen levels and more. Our nurses are a great support for people who are recovering from injury or illness and need some help to get back on their feet.

The cost of residential aged care varies from person to person, depending on which home you are moving into, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also have an overview on our website, and publish our fees for our homes on each of our residential care home pages.

Retirement living is designed for people over 55 who are still active enough to live independently, providing a close community of like-minded people. An aged care home provides an increased level of support for people who are no longer able to live independently, with round the clock care available.

If you are considering moving into a residential aged care home, you will first need an assessment with a member of an Aged Care Assessment Team (ACAT). A member of an ACAT will talk to you about your current situation and help you work out what your options are. Once you have completed the ACAT assessment, you will receive a letter to let you know if you have been approved as eligible for Australian Government subsidised aged care services, including home care services and residential aged care accommodation. Your letter will tell you what type of services you’re eligible for and approved to receive, as well as the reasons why.

Transition Care, also known as TCP, offers up to 12 weeks of short-term support to help older people recover safely after a hospital stay. Support may include physiotherapy, personal care, nursing and help returning home. Hospital staff can help arrange an assessment while you are still an inpatient, or you can contact My Aged Care yourself.

Next step: Speak with hospital discharge staff as early as possible, call My Aged Care on 1800 200 422, or contact Helping Hand to discuss available home support options.