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Popular FAQs

Yes. All employees need a valid NDIS Worker Screening clearance, or be willing to obtain one, to work at Helping Hand.

Once you have had an interview and a functional capacity test (if applicable), we will endeavour to let you know within ten working days whether you have been successful. All employment offers are conditional on having a satisfactory national police clearance certificate or criminal history check.

A functional capacity test is a physical assessment that measures your ability to cope with the physical aspects of a role. It helps us to make sure you can do the job safely, without risking personal injury. If you are applying for a role that involves direct care for our clients, you will need to undergo a functional capacity test if your application progresses. It involves various tests and observations relating to:

  • Physical strength
  • Stamina
  • Range of movement
  • Tolerance to functional activities such as lifting, carrying, etc

Yes, we need the details of two referees who know you professionally. These can be your recent supervisor(s) and ideally your current employer. We contact your referees if we would like to progress your application after interview to provide us with more information about your previous working experience and roles. Please provide their full name, job title, the company they work for and a contact phone number or email address. Please contact your referees before giving us their details, so they are aware we may be in touch.

If we want to progress your application once we have interviewed you, we will contact your referees. If a functional capacity test is needed for the role, we will contact you to arrange a time for you to have the test (see question below What is a functional capacity test and do I need one?). If your application is unsuccessful after interview, we will let you know.