Need extra support at home?

Many people start home care when everyday tasks become harder, after a hospital stay, or when family carers need extra support. Helping Hand can help with domestic and personal care, transport, shopping, nursing, respite, allied health, social support and home or garden maintenance.

Where we operate: metropolitan Adelaide, Eyre Peninsula, Barossa Valley, Mid North, Lower North and Yorke Peninsula.

You can also explore our podcast and video resources below for practical advice on getting started, nursing at home and changes to aged care programs.

Why choose Helping Hand for home support?

Helping Hand is a government-accredited, registered not-for-profit aged care provider with more than 70 years of experience supporting older South Australians. We are assessed against the Aged Care Quality Standards by the Aged Care Quality and Safety Commission.

  • Tailored support: We create a care plan based on your goals, routines and assessed needs.
  • Practical help: Services can include cleaning, personal care, transport, nursing, respite, allied health and home maintenance.
  • Care when you need it: Home care services are available seven days a week, including public holidays.
  • Whole-person care: We consider physical, social and emotional needs, not just daily tasks.
  • Experienced local team: Care is delivered by respectful and knowledgeable staff who understand the needs of older South Australians.

Services we offer

As a South Australian not-for-profit established in 1953, Helping Hand has more than 70 years of experience providing home care and in-home support to older people across metropolitan Adelaide and regional South Australia. Services may include:

  • Domestic support: cleaning, laundry and help around the home.
  • Personal care: help with showering, dressing, grooming and daily routines.
  • Transport: support to attend appointments, shopping and social activities.
  • Nursing: health checks, wound care, medication support and continence support.
  • Allied health: physiotherapy, podiatry, occupational therapy, exercise physiology, speech pathology and dietetics.
  • Garden and home maintenance: help with outdoor areas, repairs and safety.
  • Home modifications: changes that make it safer and easier to live at home.
  • Social support: help to stay connected with community, activities and other people.
  • Respite: support for carers who need a break.

Next step: Learn about our services or speak with Helping Hand about what support may be right for you.

Learn about our services

Costs

The cost of Help at Home depends on your care needs, the services you receive and whether you are eligible for government funding. You may be able to access support through CHSP, Support at Home or private-pay services. Helping Hand can explain service fees, funding options and next steps once you know what type of support you may be eligible for.

Learn more about costs

Wellness & lifestyle

Wellness and Lifestyle services help older people stay active, social and independent. Support can include exercise classes, wellness groups, allied health, social groups and activities that build strength, confidence and connection. These services are designed for people who want to improve health, maintain mobility and keep doing the things they enjoy.

Learn more about wellness and lifestyle

Contact and next steps

Ready to start or need help understanding your options?

  • Call Helping Hand on 1300 444 663 to speak with the team.
  • Request a callback at a time that suits you.
  • Register your interest online.
  • Visit My Aged Care to check eligibility and assessment requirements.

Help at Home FAQs

Find clear answers to common questions about in-home support, aged care assessments, CHSP, Support at Home, home care costs, hospital transition care and choosing the right service.

Female reception staff member on phone call respite care

Finding the right age care service is really important. We created a podcast to help people do just that by providing information and advice from people both delivering and receiving quality age care.

In the first episode of Age Old Problems: New Aged Care we discuss Home Care. With the help of Jo Carter Jones, Group Manager of Retirement Living and Housing at Helping Hand, and one of our Home Care clients Reg, we’ll help you learn:

  • The difference between Home Care Packages and the Commonwealth Home Support Programme
  • Who is eligible for Home Care
  • What sort of services are available
  • How best to start the process
  • The documentation you need ready, and other tips for making the process run smoothly
  • Where to seek the best advice
  • Why you should be open to help
  • And how accessing Home Care can make a happy life even happier!

Contact Helping Hand’s Home Care Services team for questions about your account, invoices or services. Keep your Client ID details nearby so the team can help quickly.

Next step: Call Helping Hand on 1300 444 663 or use the enquiry pathway on the website.

Transition Care, also known as TCP, offers up to 12 weeks of short-term support to help older people recover safely after a hospital stay. Support may include physiotherapy, personal care, nursing and help returning home. Hospital staff can help arrange an assessment while you are still an inpatient, or you can contact My Aged Care yourself.

Next step: Speak with hospital discharge staff as early as possible, call My Aged Care on 1800 200 422, or contact Helping Hand to discuss available home support options.

The Commonwealth Home Support Programme (CHSP) supports older people who are still managing well, but want some extra assistance, at home. Support at Home provides more care and support services on an ongoing basis, for people whose needs are more intensive or complex. Both programs give you support to stay at home, but there are some differences:

CHSP:

  • choose from a set menu of services – there isn’t much flexibility
  • only pay for the services you use
  • dip in and out of the program as you need things
  • have your eligibility assessed by the Regional Assessment Service (RAS).

Support at Home:

  • Our Care Partner Team helps you understand the system and work out a care plan that suits your individual needs and preferences
  • you can access Government funding for the services you have been assessed as needing
  • you may need to make a co-contribution based on your income and assets (this is determined by the government not Helping Hand)
  • your eligibility is assessed by the Aged Care Assessment Team (ACAT).

In-home care allows you to continue living independently at home. You can tailor the care you receive to meet your needs, and support is offered on a sliding scale from basic to high care needs.

Residential care is there for people who are no longer able to live independently at home, either due to physical frailty or the need for increased support due to conditions such as dementia. Support and care is provided 24/7, including meals, assistance with daily living activities, and lifestyle and activity programs.