How to access services

Services are offered both in-home and within the community. These include cleaning, personal care, garden & home maintenance, home modifications, transport, social support, nursing, respite, one-off services, and allied care.

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  • 1

    Arrange an assessment with My Aged Care. Call 1800 200 422 or visit

  • 2

    Advise My Aged Care your preferred provider is Helping Hand.

  • 3

    After the assessment, My Aged Care advise you what you are eligible for and give you a code.

  • 4

    Contact us on 1300 653 600 for more info and to start services.

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Usually when you buy into a Helping Hand retirement living property, Helping Hand retains ownership of the home and the land. You will be purchasing a license to live in the unit for as long as you wish. There are also some properties which are offered as rental units. To understand your options fully, please talk to our Housing Coordinator, and read more about Retirement Living costs here.

You can talk to our Home Care Services team with any queries about your account, on 1300 444 663. You can also contact our Accounts Department on 08 8366 5426 if you are having trouble with a payment. Please have your Client ID number ready – this can be found on the top right-hand side of your Tax Invoice/Statement.

Please call our Home Care Services team on 1300 444 663 during business hours, and have your Client ID number ready (this can be found on the top right-hand side of your Tax Invoice/Statement). Please allow at least 24 hours notice when calling, to avoid being charged for a cancelled or changed visit.

Yes. We’re really happy when you find a worker that you click with, and encourage you to let us know if you’d like a specific team member to visit you regularly. We will do our best to make sure we schedule them in with you, however at times it may not be possible if there has to be a last minute change to your service date or time. We will always let you know in advance if someone different to usual will be visiting you.

Qualified nurses can visit clients in their home and make them feel safe and comfortable. They can help with managing wounds, medication, continence and more. They can carry out health assessments and reviews, and help with monitoring blood pressure, oxygen levels and more. Our nurses are a great support for people who are recovering from injury or illness and need some help to get back on their feet.