Cleaning

Personal care

Garden & home maintenance

Home modifications

Transport

Social support

Respite

One-off services

Allied health

How to access services

Services are offered both in-home and within the community. These include cleaning, personal care, garden & home maintenance, home modifications, transport, social support, nursing, respite, one-off services, and allied health.

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  • 1

    Arrange an assessment with My Aged Care. Call 1800 200 422 or visit myagedcare.gov.au

  • 2

    Advise My Aged Care your preferred provider is Helping Hand.

  • 3

    After the assessment, My Aged Care advise you what you are eligible for and give you a code.

  • 4

    Contact us on 1300 444 663 for more info and to start services.

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Female reception staff member on phone call respite care

In many Helping Hand retirement living properties, Helping Hand retains ownership of the home and land, and residents purchase a licence to live in the unit. Some properties may also be offered as rental units.

To understand your options fully, please talk to our Housing Coordinator, and read more about Retirement Living costs here.

Contact Helping Hand’s Home Care Services team for questions about your account, invoices or services. Keep your Client ID details nearby so the team can help quickly.

Next step: Call Helping Hand on 1300 444 663 or use the enquiry pathway on the website.

To cancel or change a home support service, call the Home Care Services team on 1300 444 663 during business hours. Please provide at least two business days’ notice where possible to avoid being charged for a cancelled or changed visit.

Next step: Call the Home Care Services team using the contact details provided in your service information.

Yes. If you have a Home Support Worker you connect with, you can ask for that person to visit regularly. Helping Hand will do its best to schedule your preferred worker, but this may not always be possible if there are changes to rosters, availability or service times.

Next step: Contact the Home Care Services team to discuss your preference.

Aged care nursing at home provides clinical support for older people who need health-related care while remaining at home. Services may include wound care, medication support, continence care, health monitoring, recovery support and coordination with GPs or other health professionals.

Next step: Contact Helping Hand to ask whether nursing care at home is available through your funding or as a private service.