Getting started

At Helping Hand, we make it easy for you to access in-home aged care support that is tailored to your needs, backed by expert care, and delivered where you’re most comfortable

To get started, you will need to have an assessment with My Aged Care, the Commonwealth Government’s starting point on your aged care journey. The first step is to check your eligibility for assistance. You, a family member or a friend can call My Aged Care at 1800 200 422 or visit their website myagedcare.gov.au. Have your Medicare and pension numbers handy, along with your personal information. My Aged Care will arrange an assessment to determine your needs and work out what level of support is right for you. You can let them know at this stage, that Helping Hand is your preferred provider.

If you find the process a bit confusing, don’t worry, we can help. Just call our friendly team on 1300 444 663, and we’ll talk you through it. Once the assessment is completed, the My Aged Care assessment team will write to you to let you know the level of care you are eligible for. Call Helping Hand on 1300 444 663 to discuss your assessment and to start accessing help at home services. We will guide you through the details and personalise your care plan to meet your goals.

Helping Hand is by your side to make navigating home care services easier. We provide compassionate care to help you stay in your home longer.

  • 1
    Arrange Aged Care Assessment

    Call My Aged Care on 1800 200 422 or visit their website www.myagedcare.gov.au and arrange for an Aged Care Assessment. You will need your Medicare number and concession card.

  • 2
    Advise your prefered provider

    Advise My Aged Care that your preferred provider is Helping Hand.

  • 3
    After the assessment

    Following the assessment, My Aged Care will let you know the care you are eligible to receive and will outline your support plan.

  • 4
    Contact us

    Contact Helping Hand on 1300 653 600 for more information, to discuss the costs and to start accessing your services.

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Female reception staff member on phone call respite care

Start by thinking about what support would help you stay safe and independent at home. This may include cleaning, personal care, transport, nursing, allied health, respite or social support. You can then contact My Aged Care for an assessment or speak with Helping Hand about your options.

You can learn more about getting started with home care by listening to the podcast episode below.

Next step: Call My Aged Care to start the assessment process, or contact Helping Hand for guidance.

Contact Helping Hand’s Home Care Services team for questions about your account, invoices or services. Keep your Client ID details nearby so the team can help quickly.

Next step: Call Helping Hand on 1300 444 663 or use the enquiry pathway on the website.

The Commonwealth Home Support Programme (CHSP) provides entry-level support, while Support at Home is the government program for people with more ongoing or complex support needs. CHSP may help with basic services such as cleaning, transport or social support. Support at Home can include a broader range of services based on assessed needs and funding approval.

Next step: Visit My Aged Care for official eligibility and assessment information.

The cost of Help at Home depends on your assessed needs, funding type, services used and any personal contribution. Some people may access government-funded support through My Aged Care, while others may pay privately. Costs can vary for personal care, cleaning, nursing, transport, allied health and respite.

Next step: Contact Helping Hand for more information or visit My Aged Care for official funding information.

Transition Care, also known as TCP, offers up to 12 weeks of short-term support to help older people recover safely after a hospital stay. Support may include physiotherapy, personal care, nursing and help returning home. Hospital staff can help arrange an assessment while you are still an inpatient, or you can contact My Aged Care yourself.

Next step: Speak with hospital discharge staff as early as possible, call My Aged Care on 1800 200 422, or contact Helping Hand to discuss available home support options.

Aged care nursing at home provides clinical support for older people who need health-related care while remaining at home. Services may include wound care, medication support, continence care, health monitoring, recovery support and coordination with GPs or other health professionals.

Next step: Contact Helping Hand to ask whether nursing care at home is available through your funding or as a private service.