Feel at home in our care homes. We offer choice and tailor our care to meet the needs and wants of our residents.
Residential Care Homes
I can’t manage at home as well as I used to. My family and I have started talking about me moving into a care home. What do I need to know?
Our residents and their families feel at home in our care homes. We create a safe, comfortable and welcoming environment where residents are free to choose from a range of activities to participate in. Our homes cater for family and friends with many spaces available for a coffee and catch up.
We offer a range of activities, outings and entertainment to suit everyone’s interests. A Lifestyles Coordinator works at each home. Their job is to organise a range of healthy lifestyle fun and engaging activities, and to check in with residents to make sure there is something for everyone.
There are barbecues, dining areas and lounges available for residents to catch up with family and friends.
People living with dementia are well cared for in our care homes. Our staff are trained in dementia care to offer advice and support to residents and their families. Our homes are designed to meet the needs of people living with dementia.
We think carers are amazing and deserve a break every now and then to rest and recharge. Our respite options let carers get to appointments, go on a social outing or take a holiday.
Residential respite is available at all nine of our care homes. With stays starting from two weeks, carers have the time to take a well earned break.
Find out more about our respite options.
Registered and Enrolled Nurses work at each of our care homes. They provide 24-hour nursing care for residents. Nurses help with daily tasks such as bathing, dressing, shaving, getting in and out of bed and moving around the home. They also help residents with wound management, medication, continence and more.
We bring allied health to our residents, meaning they don’t have to leave the home to get to appointments. Experienced and qualified staff assist residents with physiotherapy, podiatry, exercise physiology, speech pathology, nutrition, occupational therapy and more.
Residents enjoy the following onsite facilities:
- Café – enjoy a coffee and catch up with family and friends
- Gift Shop – browse a selection of homemade crafts, clothing, jewellery and ornaments
- Hair Salon – qualified hairdressers treat residents to a wash, cut, colour and style
- Library – borrow a range of books, including audio and large-print books
Our residents and their families feel at home. Our homes are welcoming and friendly with many homely touches.
There are spaces available for entertaining family and friends or simply to read a book, watch TV or enjoy the views.
Wi-Fi is available for residents and their families.
Your best friends are ours too. We are pet friendly and are happy for pets to live in or visit our homes.
Our friendly maintenance team is available to help with moving furniture and hanging photos and artwork.
All meals are prepared in our kitchens by either experienced cooks and/or qualified chefs. We cater for dietary requirements and tastes.
We often hold special meal events which family and friends are welcome to attend. These include bistro nights, high teas, special cuisines, picnics and more.
All clothing is washed, dried and ironed by staff in our onsite laundries. Residents can also wash their own clothes if they choose.
All cleaning is taken care of.
Helping Hand has a Smoke Free Workplace policy within all its premises that applies to residents, relatives, visitors and staff. All Helping Hand homes are completely smoke-free environments, including all outdoor areas. Smoking includes e-cigarettes and vapes.
Our Residential Care Homes
Map is currently not available, apologies for the inconvenience.
Frequently Asked Questions
Find answers to some frequently asked questions about residential aged care at Helping Hand.
All residents at our residential aged care homes have access to the following services and assistance:
- Staff onsite at all times to assist where needed, including in emergencies
- Assistance with daily living activities including, showering, dressing and help to move about
- Assistance with medications
- Meals and refreshments, including catering for special dietary needs
- Laundry and housekeeping services
- Building and grounds upkeep and maintenance
- Social and lifestyle activities program
- Basic furnishings including curtains, chairs, beds, bed linen, bath towels, soap and toilet paper are also included, and residents are encouraged to bring items of furniture or personal possessions with them to personalise their home.
If you are considering moving into a residential aged care home, you will first need an assessment with a member of an Aged Care Assessment Team (ACAT). A member of an ACAT will talk to you about your current situation and help you work out what your options are. Once you have completed the ACAT assessment, you will receive a letter to let you know if you have been approved as eligible for Australian Government subsidised aged care services, including home care services and residential aged care accommodation. Your letter will tell you what type of services you’re eligible for and approved to receive, as well as the reasons why.
The cost of residential aged care varies from person to person, depending on which home you are moving into, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also have an overview on our website, and publish our fees for our homes on each of our residential care home pages.
The My Aged Care website is the starting point for everyone who is looking for information on government funded services.
We understand that having a conversation with a loved one about getting older can be challenging and emotional – for everyone. We’ve developed a series of short films, where you can follow one family’s experiences, from different points of view, as they find themselves making decisions about aged care.