Home Care Services Care Staff
Procura App
Android current version 3.0.9.1 (201) (Shared Version 3.0.9.1) – 14/12/2023
iPhone current version 3.89 (Shared Version 3.0.8.9) – 28/11/2023
In preparation for your induction appointment, could you please follow the instructions below to download and install the Procura App. If you experience any issues, advise your supervisor at your induction.
Note: If you an existing employee and have a new phone, please contact your supervisor or Help Desk as they will need to change settings in your account first.
If you need assistance, please call the office on 1300 444 663 and ask to speak to your supervisor.
Go to the Employees page for links to Email and Kineo.
Android devices: Operating System 9 or higher
- Ensure you have adequate data and that it is turned on
- Change security to Allow Unknown Sources (you can undo this change after the install)
- Navigate to Settings > Security
- Check the option Unknown sources
- Accept any messages to allow or trust
- Copy the Helping Hand Server server details (on the link below, press and hold your finger for a second, release and select Copy link address)
https://cmg.helpinghand.org.au/mobile - Download the Procura App by tapping the link below
OR
hold your finger on the link below and on the menu pop up, tap Download link
https://cmg.helpinghand.org.au/mobile/procuramobileapp.apk - Find your download and tap to start the install process
- Allow Procura to access your phone and Install, then click Open
- Tap the Settings cog (top right)
- In the white area under Server, hold your finger down for a second, release and select Paste
- Scroll down the page and tap Save Changes
- You should have a shortcut to the App on one of your screens
Apple devices: iPhone 6 or newer, iOS 11 or higher
You will be sent a link via SMS for a “Gift Card” which will automatically take you to the App Store.
If you have not received this SMS, do not proceed any further and contact the office on 1300 444 663.
Before starting, have your Apple ID and password ready.
- Ensure you have adequate data and that it is turned on
- Copy the Helping Hand Server server details (on the link below, press and hold your finger for a second, release and select Copy link address)
https://cmg.helpinghand.org.au/mobile - Tap the link sent by SMS to you
- Sign into the iTunes Store and Open the App
- Allow Procura to access your location, select Always allow
- Tap the Settings cog (top right)
- In the white area under Server, press and hold your finger for a second, release and select Paste
- Scroll down the page and tap Save Changes
- You should have a shortcut to the App on one of your screens
I have a new Android phone, how can I get the App back on my phone?
Follow the instructions above, you will need to download the App again and install it.
Microsoft Sways
You may need to Sign in with your Helping Hand email address and password to open these pages.
I have an error message – ‘Your account has been disabled in the App Store and iTunes”
There might be a problem with the payment method that you have on file, refer https://support.apple.com/en-au/HT208856
I have a new iPhone, how can I get the App back on my phone?
The App should be in your Purchases and can be redownloaded, refer https://support.apple.com/en-au/HT201272
Microsoft Sways
You may need to Sign in with your Helping Hand email address and password to open these pages.
Below you will find fact sheets and videos to support you in using the App and email.
FACT SHEET – How to download and install the App
Microsoft Sways
You may need to Sign in with your Helping Hand email address and password to open these pages.