Previous Health Updates - Helping Hand

Previous Health Updates

Read previous updates about COVID-19 below

We are staying in regular contact with everyone in our Helping Hand community.

This includes: people living in our residential care homes, people receiving services at home, as well as people in our retirement living communities. Where appropriate, we are also communicating regularly with carers, families and friends to keep them informed on our ongoing response to COVID-19, and to advise them of any changes.

Alerts and updates are changing rapidly so make sure you stay in touch or keep visiting our website.

We will be regularly posting latest updates that are specific to Helping Hand on this page. If you have any immediate concerns or questions call us on 1300 653 600. You can read previous updates that we’ve posted by clicking here

Click here to read the latest letter sent to residents and families and friends

Click here to download a flyer available to visitors to our residential care homes

To all our residential care home visitors.

A message from our Chief Executive regarding COVID-19

On the 16th March the federal government encouraged residential aged care homes to limit visits under advice from the Communicable Disease Network of Australia aimed at the prevention and control of coronavirus.

We understand how tough that can be when you want to check in on family or friends, but it’s an important step is reducing the risk to older people in our care. Older people are the most vulnerable to the COVID-19 virus and we want to make sure we are doing as much as possible to protect them.

So please, no unnecessary visitors. You can keep in touch over the phone or give us a call if you want us to set up a video chat.

If you do need to visit – please be vigilant in washing your hands, practice social distancing and sign-in/sign-out. And of course, please do not visit if you are unwell, have been travelling overseas in the last 14 days or live with someone who has recently travelled overseas.

Helping Hand hasn’t had any reports of COVID-19 at any of our residential care homes and we are working hard to do everything possible to protect those in our community that are most vulnerable. Thank you for supporting us keep our community safe and please contact us on 1300 653 600 if you have any concerns.

It is also important to remember to take care of yourself, both physical health and mental. Be kind and patient with each other and remember to check in with families and friends over the phone.

Alerts and updates are changing rapidly so make sure you stay in touch or keep visiting our website.

CLICK HERE to read the letter that has been sent to all families and friends of care home residents

CLICK HERE to read the letter that has been sent to all our home care clients

SA Health have opened dedicated COVID-19 clinics this week at:

  • Royal Adelaide Hospital
  • Flinders Medical Centre
  • Lyell McEwin Hospital
  • Women’s and Children’s Hospital.

These clinics are for people who have COVID-19 symptoms (especially fever or cough) AND have recently returned from overseas OR have had contact with a known COVID-19 case.

By triaging, assessing, testing and referring suspected or confirmed cases of COVID-19, these clinics will help take pressure off Emergency Departments in the event of an outbreak and help to minimise the spread of infection. Regional hospitals are also making plans within their Local Health Networks to manage potential COVID-19 cases.

Read more about the Royal Adelaide Hospital clinic by clicking here, and the Women’s and Children’s Hospital clinic by clicking here.

On Wednesday 11 March the nation’s first drive-through COVID-19 collection centre at the reactivated Repat site was opened. Tests can be taken with the patient still in the vehicle, minimising the risk of spreading the infection. This will support GPs who may not be able to collect specimens in their own clinic and will help to reduce pressure on the COVID-19 Clinics.

The Prime Minister has announced a health package designed to protect all Australians, including vulnerable groups such as senior Australians, from the coronavirus (COVID-19). Importantly for the aged care sector, the package includes $101.2 million to:

  • Educate and train aged care workers in infection control, and enable aged care providers to hire extra nurses and aged care workers for both residential and home care.
  • Make available additional aged care staff for deployment to facilities as needed, where an urgent health response is required and to provide extra support for staff and training.
  • Provide additional funding for the Aged Care Quality and Safety Commission to work with providers on improving infection control.

Read more about this funding boost here.

To date, there are no cases of COVID-19 in any of Helping Hand’s metro or regional residential care homes.  We are advising staff and visitors who have the following symptoms not to come to work or visit our homes and to seek medical advice.

  • sore throat
  • shortness of breath
  • fever
  • cough
  • runny nose
  • headache
  • nausea /diarrhoea or vomiting

If you’re visiting one of our residential care homes, please Click CLICK HERE for more information.

In addition, the Australian Government considers the following countries to be at higher risk for COVID-19:

  • Mainland China
  • Iran
  • Italy
  • Republic of Korea

If you are returning from these countries, you need to monitor your health for the next 14 days.

If you are returning from mainland China or Iran you should isolate yourself for 14 days after leaving mainland China or Iran.

If you are travelling from the Republic of Korea, you must isolate yourself for 14 days from the day you left the Republic of Korea.

If you arriving in Australia from Italy, unless you are instructed too, you do not need to isolate yourself but you cannot attend work for 14 days if you work as a health care worker or residential aged care worker.

If you are visiting a Helping Hand residential site, and either you or a close contact have visited Italy or Republic of Korea within the previous 14 days we ask you to not visit any of our residential facilities for 14 days.

If you receive Home Care services or attend any residential sites for community activities and either you or a close contact have visited Italy or Republic of Korea in the previous 14 days please contact us on 1300 444 663 to discuss.

If you or any of your close contacts have travelled overseas anywhere in the previous 14 days and you become unwell with respiratory symptoms, please contact your local GP for further advice.

For Helping Hand staff we will be hosting COVID-19 information sessions on the following dates and locations.


  • North Adelaide, Grivell Hall, Monday 16th March, 1:30pm – 2:30pm
  • Ingle Farm, Gene Wenham Activities Room, Monday 16th March, 10:30am – 11:30am
  • Carinya, Clare, Cottage 3, Tuesday 10th March, 11:00pm – 12:00pm
  • Belalie lodge, Jamestown, Pioneer Room, Tuesday 10th March, 2:00pm – 3:00pm
  • Lealholme Port Pirie, Pasminco Room, Wednesday 11th March, 2:00pm – 3:00pm