Read the latest COVID-19 updates and how Helping Hand is responding

COVID-19 Updates

COVID-19 Latest Health Advice

We are working with our entire community to keep those in our care safe during this challenging time with the COVID-19 pandemic. Helping Hand is taking a proactive approach to ensure the continued care and safety of all residents, clients and staff.

We will be regularly posting updates that are specific to Helping Hand on this page. If you have any immediate concerns or questions call us on 1300 653 600. You can read previous updates that we’ve posted by clicking here. You can also read answers to some frequently asked questions about our response to COVID-19 by clicking here.

As the situation evolves, plans are in place so that we can continue to provide quality care for people in our residential care homes and for the thousands of people in metropolitan Adelaide and regional South Australia who receive home care services.  We are also working with staff at all levels of our organisation to ensure they are fully aware of all the preventative measures and have access to the latest information and updates.

Given the extensive media coverage of COVID-19, Helping Hand recommends the Department of Health (Federal) website, which provides daily updates with medical advice, alerts and official reporting, or the South Australian Government COVID-19 website for specific information about the situation in our state.

If you are not online, you can phone the National Coronavirus Health Information Line on 1800 020 080.  This service runs 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

This update is current as of 3:00pm on Thursday 18 August 2022.


Information and circumstances are constantly evolving, and we thank you for your understanding and patience as we navigate the rapidly changing situation. If you are concerned about a resident, please call the care home they live in directly. Our direct phone numbers can be found on our Contact Us page.

You can find answers to commonly asked questions about our response to COVID-19, including more information about our visiting programs, on our Frequently Asked Questions page.

CLICK HERE to visit our frequently asked questions page.

Travel restrictions
Travel restrictions and regulations are changing rapidly as conditions change interstate and overseas. Please visit the SA Health website to see current restrictions for travel into South Australia and any quarantine and testing requirements. If a person you are living with or in close contact with has been travelling interstate or overseas as above, and is not well, you should immediately self-isolate, inform your manager and do not attend work. This applies to all staff and volunteers – whether they are displaying any COVID-19 symptoms or not.

CLICK HERE for information on isolation

CLICK HERE for details of your obligations as an employee if you are travelling.

It is very important that you contact Helping Hand before returning to work after travel overseas or interstate. Speak to your manager prior to returning to work (including working in a client’s home). If you return from overseas or interstate travel and fall ill within the first 14 days of your return, you should not report for work, or if at work leave the workplace immediately and report to the hospital for testing. During this period you will be required to access your leave entitlements until such time as you are cleared. We will require confirmation of your clearance. Should you have any issues obtaining a clearance, please contact us. Please advise your Manager of any forthcoming travel, contact them prior to your return to work and await advice about any action we require you to undertake.

Personal Protective Equipment
Staff should follow specific advice on personal protective equipment when looking after clients who are confirmed to have, or suspected of having, COVID-19. For more information review the Helping Hand procedures and guidelines available to you on the internal intranet. Further information is available at SA Health’s website

Influenza (Flu) vaccination
It is crucial now, more than ever, for Helping Hand staff to keep their flu vaccination up to date. It is a government requirements that all staff and visitors entering a residential aged care facility must have a current influenza vaccination.

COVID-19 vaccination
The Australian Government has mandated that all residential aged care staff and home care staff, contractors and volunteers are required to have current COVID-19 vaccination (both doses). From 29 January 2022, booster vaccinations will be mandatory within four weeks of becoming eligible for all staff.

CLICK HERE for general advice and mythbusters from the World Health Organisation

Just Clean Your Hands for Visitors 

Just Clean Your Hands for Personal Care Staff 

Just Clean Your Hands for Housekeeping Staff / Environmental Support 

Just Clean Your Hands for Volunteers

CLICK HERE for social distancing guidelines video from Department of Health

CLICK HERE for good hygiene guidelines video from Department of Health

CLICK HERE for ‘stop the spread’ guidelines video from Department of Health