Home Support Program
The cost depends on the support received. The Government subsidises part of the cost, so clients only pay a small, affordable amount if they can afford to.
Home Care Packages
Helping Hand staff will ask you about your income to work out the amount you will need to pay for your Home Care Package. There are two types of fees you may pay:
Basic Daily Fee
Everyone who has a Home Care Package pays a daily fee which is 17.5% of the single basic aged pension. Rates change twice a year when pensions are adjusted.
Income Tested Care Fee
If you are on a full pension, you will not be asked to pay this.
If you have an additional income, you may be asked to pay an extra amount on top of the basic daily fee. Centrelink will work out the fee based on your financial situation. Your home is not included.
Elevate by Helping Hand
All services provided under a Home Care Package can be paid for privately through the Elevate by Helping Hand program. Elevate can be used to top-up your package, or to access services if you do not have approval for a package.
The Australian Government has provided a fee estimator to help you work out the fees you may need to pay for help at home.
Call our Help at Home Team on 1300 444 663 for more information.