Get to know the signs and stay healthy and safe in the heat.

The impact on health and wellbeing during prolonged heatwave conditions can be far reaching. Telecross REDi assists supports people by calling them daily during declared heatwaves. People in the community who are at risk during extreme weather events and require phone support during these periods are encouraged to register for the service. This includes people who live alone, have a disability, are experiencing mental illness, are housebound, frail, aged, recovering from an illness or accident, or have an ongoing illness, such as diabetes or a heart condition. Carers are also encouraged to register. Registrations for Telecross REDi can be made calling 1800 188 071.

We hope your day is full of joy, laughter, and special moments. Stay safe if you’re travelling, and enjoy the festive season with family, friends, and community. From all of us, have a wonderful Christmas. Admin offices and residential receptions are closed on public holidays. Direct numbers are found here. Home Care continues through Christmas and New Year, with essential services only on public holidays. To change your services, call 1300 444 663.

The Support at Home program is designed to make home care services more accessible, flexible, and focused on helping you stay independent and connected in your own home for longer. While there will be some changes to how services are delivered, one thing remains the same: our commitment to you. You will continue to receive the care and support you need, and we’ll be here to guide you through every step of this transition. We have prepared a handy guide to understanding the changes, which you can download here.