Careers FAQs

To work at Helping Hand, you need to be eligible to live and work in Australia. You will need a current national police clearance certificate, or we can help you get one. Many of our roles require specific qualifications, make sure you read the Job Description carefully to see what qualifications are needed. Here are some of the common ones:

Care Worker (residential or community)
Certificate III in Individual Support or equivalent qualification/experience
Community care workers must have a full South Australian driver’s licence and a safe, reliable and registered car

Home Support Worker
Current first aid certificate
Current full South Australian driver’s licence
Safe, reliable and registered car

Enrolled Nurse
A Diploma of Nursing
Current Australian Health Practitioner Regulation Agency registration
Previous aged care industry experience

Registered Nurse
A Bachelor of Nursing (or equivalent)
Current Australian Health Practitioner Regulation Agency registration
Minimum 12 months working experience

Once applications close for a current job vacancy, we will review all submissions. If you are successful in obtaining an interview for the position, we will contact you to arrange a suitable date and time. If your application is unsuccessful, we will contact you to let you know.

You will meet with friendly, professional people on an interview panel. Usually there will be two people, but this varies depending on the role you have applied for. Generally interviews last an hour, but again this will vary depending on the role.

We use a combination of traditional and behavioural questions when interviewing. Examples of traditional questions are “What are your strengths and weaknesses?” or “Describe a typical work week.” Examples of behavioural questions are “Tell me about a time when you had to take initiative” or “Give me an example of a new approach you developed for tackling a problem.”

It’s important to remember that there are no right or wrong answers. The interviewer is simply trying to understand how you behave in a given situation. How you respond will determine if there is a fit between your skills and the position we are seeking to fill.

If we want to progress your application once we have interviewed you, we will contact your referees. If a functional capacity test is needed for the role, we will contact you to arrange a time for you to have the test (see question below What is a functional capacity test and do I need one?). If your application is unsuccessful after interview, we will let you know.

Yes, we need the details of two referees who know you professionally. These can be your recent supervisor(s) and ideally your current employer. We contact your referees if we would like to progress your application after interview to provide us with more information about your previous working experience and roles. Please provide their full name, job title, the company they work for and a contact phone number or email address. Please contact your referees before giving us their details, so they are aware we may be in touch.

Not all prior offences disqualify you from gaining employment with us. We review all applicants with a criminal record on an individual basis when making a decision regarding employment.

A functional capacity test is a physical assessment that measures your ability to cope with the physical aspects of a role. It helps us to make sure you can do the job safely, without risking personal injury. If you are applying for a role that involves direct care for our clients, you will need to undergo a functional capacity test if your application progresses. It involves various tests and observations relating to:

  • Physical strength
  • Stamina
  • Range of movement
  • Tolerance to functional activities such as lifting, carrying, etc

Once you have had an interview and a functional capacity test (if applicable), we will endeavour to let you know within ten working days whether you have been successful. All employment offers are conditional on having a satisfactory national police clearance certificate or criminal history check.

Yes. All employees need a valid NDIS Worker Screening clearance, or be willing to obtain one, to work at Helping Hand.

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