There to Care Awards – fourth quarter award recipients announced

Andrea, Clinical Nurse

Helping Hand recognises the impactful care and dedicated support Clinical Nurse Andrea consistently exemplifies, which has led to her There to Care Award. Not only is Andrea respected for her exceptional care but her mission to form meaningful connections with residents and their families.

“The most important job is to foster connections and build a trusting relationship, that is what truly underpins everything that I do. It helps me to liaise with staff, families and residents.”

Thivorn, Residential Care Worker

Upholding the values of compassion, respect and excellence, as well as providing unwavering support to residents and the team has led to Thivorn being recognised in our There to Care Awards.

Though Thivorn is new to aged care, having previously worked as an optician in Cambodia, a fruit picker, and at a plant nursery, he says this is his most cherished role.

“Out of all the jobs I’ve done, being a carer is my favourite. I am so happy where I am right now,” he says.

Angela, Residential Care Worker

As a passionate Care Worker who consistently upholds dignity and respect for residents, Angela has been recognised in the recent round of There to Care Awards.

While Angela loves her daily duties as a Care Worker in the Memory Support Unit, it’s the beautiful connections she has nurtured over the past 16 years at Helping Hand that truly warm her heart.

Zahra, Clinical Nurse

Connections and care mean the most to Zahra. Leading with compassion, respect and excellence, Clinical Nurse Zahra has been deservedly recognised in the recent There to Care Awards.

Whether is it supporting staff during challenging shifts, overseeing students, offering guidance or ensuring residents receive the highest standard of care, Zahra does it all with a positive attitude and genuine kindness.

Jodie, Learning and Capability Consultant

Warm smiles and heartfelt welcomes from Jodie. Helping Hand commends Learning and Capability Consultant Jodie in the There to Care Awards, for her dedication to learning and development, and welcoming the newest members of staff to the organisation.

Jodie consistently demonstrates a passion for teaching the history, mission and strategy of Helping Hand.

Rita, Hotel Services Site Manager

The There to Care Awards recognises Hotel Services Site Manager, Rita, for compassionately managing the department, assisting families and organising events with warmth, care, and professionalism.

Rita has been a longstanding cornerstone of the organisation for 28 years, working in the kitchen, catering, housekeeping, supervising and also working in hotel services, throughout her career.

Cindy and Kira, Administration Team

A dynamic duo and their dedicated work. Testament to their consistent demonstration of care, kindness and support, Helping Hand congratulates Golden Grove Residential Care Home administrative duo Cindy and Kira on being recognised in the There to Care Awards.

As the first point of call at Helping Hand Golden Grove, Administrative Services Coordinator and Admin Team Leader, Cindy, and Customer Services Officer, Kira, always go above and beyond to foster a sense of care and belonging.

Aries, Registered Nurse

Registered Nurse Aries has been recognised in the There to Care Awards for consistently going above and beyond in her role, as she embraces any task with a smile and a positive attitude.

While her career in nursing has been extensive and varied over 30 years, including working in obstetrics in Auckland Hospital in New Zealand, it was a passion for aged care that was ignited while working in the dementia care unit. A move that was further cemented when starting at Helping Hand in 2022.

Dianne, Enrolled Nurse

Helping Hand extends its congratulations to Enrolled Nurse Dianne for being recognised in the There to Care Awards, celebrating her exceptional dedication, compassion and professionalism.

Caring comes naturally for Dianne, who became a carer at the age of 23. She then pursued nursing in a rehabilitation hospital before starting at Helping Hand Ingle Farm 11 years ago.

Kate, Care Partner

Kate is the heart of home care. Living the mission to provide person-centred care every day, Care Partner Kate has deservedly been recognised in the There to Care Awards.

As a vital member of the Customer Journey Team, Kate, who has been with Helping Hand for four years, spends her days engaging with clients for in-home support and onboarding.

Kiwi, Administrative Assistant, Care Worker and Lifestyle Assistant

Three hats, one heart for Kiwi. With an enthusiasm and dedication that shines through no matter her role, Administrative Assistant, Care Worker and Lifestyle Assistant, Kiwi has been recognised in the There to Care Awards.

Kiwi demonstrates remarkable versatility; one day she is providing essential support in her admin duties, the next she is working in the Memory Support Unit, and on others, she is helping residents stay motivated and engaged through social activities.

Sapana, Clinical Nurse RAD

Congratulations to Clinical Nurse, Resident Assessment and Documentation (CN-RAD) Sapana for demonstrating the values of compassion, respect and excellence in everything she does, which has led to her recognition in the There to Care Awards.

Sapana consistently goes above and beyond, playing a vital part in ensuring that new admissions are handled smoothly and with empathy. Her ability to communicate compassionately with families during what can often be an emotional and stressful time is truly commendable.

Melissa, Care Worker

Laughter is the best medicine for Melissa. Congratulations to compassionate Care Worker Melissa for being recognised in the There to Care Awards.

Melissa, who has been working in aged care for seven years, says the most rewarding aspect of her role is giving residents purpose, sprinkled with a few laughs along the way.

Harjeet, Food Services Team Leader

The There to Care Awards honours Helping Hand Food Service Team Leader, Harjeet, for her impactful and outstanding leadership.

Harjeet wears many hats as part of her role – from training and mentoring new staff as well as assisting other sites to ensure they complete necessary audits. That is just the beginning, as she can also be found in the Golden Grove kitchen cooking up the lunch service for 110 residents.

Justine, Hairdresser

Helping Hand commends in-house hairdresser Justine in our There to Care Awards for ensuring residents not only look their best but feel truly cared for.

A hairdresser for 36 years, Justine’s attention to detail and gentle approach makes every hair appointment something residents look forward to. Gentlemen also appreciate the regular beard trims or hair wash too.

“My joy is to see them happy. By making them feel good about themselves with a cut or blow-dry, makes me happy,” she says.