Commonwealth Home Support Program

The cost depends on the support received. The Government subsidises part of the cost, so clients only pay a small, affordable amount if they can afford to.

Click here to download our current fee schedule for the Commonwealth Home Support Program.

Support at Home Program

Under the Support at Home program, there are eight funding levels based on your care needs. Each level includes a set budget to cover services such as help around the house, personal care, nursing, and allied health. The funding is managed on your behalf, so you can focus on your wellbeing while staying in control of your care.

The Support at Home program includes co-contributions, meaning you may be asked to pay part of the cost for some services depending on your financial situation. Contributions vary based on service type and are means tested by the Australian Government.

Click here to download our current fee schedule for Support at Home services.

Elevate by Helping Hand

All Home Care services are also available privately through our Elevate by Helping Hand program. There’s no assessment required to access services through Elevate, making it a convenient way to start receiving support while you wait for an assessment or for government-funded services to begin. You can also use Elevate to top up any existing service hours you receive through the Commonwealth Home Support Program (CHSP) or Support at Home.

Click here to download our current fee schedule for Elevate by Helping Hand.

Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

Female reception staff member on phone call respite care

The cost of help at home services varies from person to person, depending on what services you are receiving, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also publish our fees for Support at Home and Elevate by Helping Hand on our website.

You can talk to our Welcome Team with any queries about your account, on 1300 444 663. You can also contact our Accounts Department on 08 8366 5426 if you are having trouble with a payment. Please have your Client ID number ready – this can be found on your Tax Invoice/Statement.

Qualified nurses can visit clients in their home and make them feel safe and comfortable. They can help with managing wounds, medication, continence and more. They can carry out health assessments and reviews, and help with monitoring blood pressure, oxygen levels and more. Our nurses are a great support for people who are recovering from injury or illness and need some help to get back on their feet.

Please call our Home Care Services team on 1300 444 663 during business hours, and have your Client ID number ready (this can be found on your Tax Invoice/Statement). Please allow at least 2 business days notice when calling, to avoid being charged for a cancelled or changed visit.

Transition care provides short-term care after a hospital stay to help you get back on your feet. You can have nursing, physical therapy and personal care services. You will need to have hospital staff arrange an assessment while you are still an inpatient, or you can arrange this yourself by phoning My Aged Care on 1800 200 422.