How can palliative care help?

Palliative care plays a pivotal role in enhancing the quality of life for residents with chronic illnesses or terminal conditions.

At its core, palliative care focuses on alleviating pain and discomfort while addressing the emotional, spiritual, and psychological needs of individuals facing serious illness or nearing the end of life.

In an aged care setting, where residents may be grappling with chronic illnesses or terminal conditions, palliative care provides specialized support tailored to their unique needs. This holistic approach ensures that residents receive personalised attention and care that respects their dignity and autonomy, promoting comfort and wellbeing.

What to expect when receiving palliative care.

Our trained staff offer care that extends beyond medical interventions to encompass emotional support for both residents and their families.

We take an interdisciplinary approach involving doctors, nurses, social workers, and chaplains, giving comprehensive support that addresses the diverse needs of residents.

By fostering a supportive environment that acknowledges the emotional complexities of aging and illness, palliative care with Helping Hand helps residents and their loved ones navigate this challenging phase with compassion and dignity.


Respite care

We think carers are amazing and deserve time off every now and then to rest and recharge. Our respite options give carers the opportunity to get to appointments, go on a social outing or go on a holiday.

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Permanent care

Our residents and their families feel at home in our care homes. We offer choice and personalised care tailored to your needs and interests.

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Dementia care

People living with dementia are well cared for in our care homes. Our staff are trained in dementia care and can offer advice support to residents and families.

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Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Residential Care

Female reception staff member on phone call respite care

Yes. Helping Hand can arrange residential care home tours by appointment. Visiting a home can help you understand the environment, rooms, shared spaces, lifestyle activities and whether the home feels right for you or your family member. Entry requirements may change depending on current health or government advice. Virtual tours are also available for some homes on the residential care locations page.

Next step: Call 1300 653 600 or book a tour online.

Aged care residents have rights under the Statement of Rights. These include the right to independence, autonomy, empowerment and freedom of choice; equitable access; quality and safe care and services; respect for privacy and information; person-centred communication and the ability to raise issues without reprisal; and the right to advocates, significant persons, and social connections.

Next step: Read the Statement of Rights and speak with Helping Hand if you have questions about resident rights, advocacy or support.

Residential aged care costs vary depending on the home, room type, government funding and your personal financial situation. The Australian Government may contribute to care costs, and residents may also need to contribute depending on their means assessment. Costs may include care fees, accommodation costs and optional additional services. Helping Hand publishes fees on individual residential care home pages.

Next step: Review My Aged Care cost guidance, check fees on the relevant home page and speak with Helping Hand’s Admissions Team.

Residential care includes daily support, 24-hour staff assistance, meals, personal care, medication support, laundry, housekeeping, building maintenance, lifestyle activities and help in emergencies. Residents also receive basic furnishings and are encouraged to bring personal items that help make their room feel like home. Additional services and facilities may vary by location.

Next step: View individual care home pages or contact Helping Hand to discuss what is included at your preferred home.