How can palliative care help?

Palliative care plays a pivotal role in enhancing the quality of life for residents with chronic illnesses or terminal conditions.

At its core, palliative care focuses on alleviating pain and discomfort while addressing the emotional, spiritual, and psychological needs of individuals facing serious illness or nearing the end of life.

In an aged care setting, where residents may be grappling with chronic illnesses or terminal conditions, palliative care provides specialized support tailored to their unique needs. This holistic approach ensures that residents receive personalised attention and care that respects their dignity and autonomy, promoting comfort and wellbeing.

What to expect when receiving palliative care.

Our trained staff offer care that extends beyond medical interventions to encompass emotional support for both residents and their families.

We take an interdisciplinary approach involving doctors, nurses, social workers, and chaplains, giving comprehensive support that addresses the diverse needs of residents.

By fostering a supportive environment that acknowledges the emotional complexities of aging and illness, palliative care with Helping Hand helps residents and their loved ones navigate this challenging phase with compassion and dignity.


Respite care

We think carers are amazing and deserve time off every now and then to rest and recharge. Our respite options give carers the opportunity to get to appointments, go on a social outing or go on a holiday.

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Permanent care

Our residents and their families feel at home in our care homes. We offer choice and personalised care tailored to your needs and interests.

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Dementia care

People living with dementia are well cared for in our care homes. Our staff are trained in dementia care and can offer advice support to residents and families.

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Connect with us to find out more

If you need more information you can call one of our friendly team members now, or request a callback at a preferred time.

Or if you are ready to register your interest in this service, you can do this online now too.

Advice about Help at Home

The cost of help at home services varies from person to person, depending on what services you are receiving, and your own personal financial situation. The Government may contribute toward your care costs, and you may be asked to contribute towards them too if you can afford it. My Aged Care provides an overview of the costs involved on their website, and we also publish our fees for Home Care Packages and Elevate by Helping Hand on our website.

Usually when you buy into a Helping Hand retirement living property, Helping Hand retains ownership of the home and the land. You will be purchasing a license to live in the unit for as long as you wish. There are also some properties which are offered as rental units. To understand your options fully, please talk to our Housing Coordinator, and read more about Retirement Living costs here.

You can talk to our Home Care Services team with any queries about your account, on 1300 444 663. You can also contact our Accounts Department on 08 8366 5426 if you are having trouble with a payment. Please have your Client ID number ready – this can be found on the top right-hand side of your Tax Invoice/Statement.

Qualified nurses can visit clients in their home and make them feel safe and comfortable. They can help with managing wounds, medication, continence and more. They can carry out health assessments and reviews, and help with monitoring blood pressure, oxygen levels and more. Our nurses are a great support for people who are recovering from injury or illness and need some help to get back on their feet.

The Commonwealth Home Support Programme (CHSP) supports older people who are still managing well, but want some extra assistance, at home. Home Care Packages (HCP) provide more care and support services on an ongoing basis, for people whose needs are more intensive or complex. Both programs give you support to stay at home, but there are some differences:

CHSP:

  • choose from a set menu of services – there isn’t much flexibility
  • only pay for the services you use
  • dip in and out of the program as you need things
  • have your eligibility assessed by the Regional Assessment Service (RAS).

HCP:

  • a Home Care Coordinator helps you understand the system and work out a care plan that suits your individual needs and preferences
  • you get your own funds to use and can decide how to spend it, rather than choosing from a menu
  • once you have a package, it stays in place for the long term
  • your eligibility is assessed by the Aged Care Assessment Team (ACAT).