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Residential Care Homes
The Aged Care Act 1997 requires all providers of residential aged care homes be approved and comply with the Accreditation Standards. These standards are maintained through the Australian Aged Care Quality and Safety Commission. Appointed by the Department of Social Services, the Agency assesses and approves aged care sites to ensure they are observing the Accreditation Standards.

All eight Helping Hand sites are fully accredited and their assessment reports are available on the Australian Aged Care Quality and Safety Commission website.

You can find those reports by going to agedcarequality.gov.au/reports and typing Helping Hand in the “Name” search box at the top of the page.

All accreditation and assessment is undertaken by an external body who is impartial to Helping Hand.


Home Care
Similar to residential care homes, providers of home care services are also required to comply with accreditation standards. Our home care programs are compliant with a range of Commonwealth and State Government Standards, including;

  • Home Care Common Standards
  • Community Care Quality Reporting
  • Psychosocial Rehabilitation Support Standards

Throughout the quality review process we continue to review, refine and work to continuously improve our service delivery to ensure safe, high-quality community care services are delivered that meet the identified needs of clients.


For more information on the accreditation of any of our residential care homes or home care services call us on 1300 653 600.


Contact us today on 1300 653 600