Accreditation

Residential Care Homes
The Aged Care Act 1997 requires all providers of residential aged care homes be approved and comply with the Accreditation Standards. These standards are maintained through the Aged Care Standards and Accreditation Agency.  Appointed by the Department of Health and Ageing the Agency assesses and approves aged care sites to ensure they are observing the Accreditation Standards.

All eight Helping Hand sites are fully accredited and their assessment reports are available on the Aged Care Standards and Accreditation Agency website.

You can find those reports by going to www.accreditation.org.au and typing “Helping Hand” in the “Home name” search box on the right hand side of the page.

All accreditation and assessment is undertaken by an external body who is impartial to Helping Hand.

Home Care
Similar to residential care homes, providers of Home Care services are also required to comply with accreditation standards. Our Home Care programs are compliant with a range of Commonwealth and State Government Standards, including;

• Australian Service Excellence Standards
• Community Care Quality Reporting
• Psychosocial Rehabilitation Support Standards

Throughout  the quality review process we continue to review, refine and work to continuously improve  our service delivery to ensure safe, high-quality community care services are delivered that meet the identified needs of clients.

For more information on the accreditation of any of our residential care homes or home care services call us on
1300 653 600.