Policy and Position Statements
Helping Hand Position Statements
We believe it is important that we let clients; their families, friends and supporters; and our workforce know where Helping Hand stands on important aged care issues. We have produced Position Statements which describe what we think about an issue and why. As always, we would love to hear your views on these issues and on our current position. If you would like to comment, please contact us on 1300 653 600 or send us an email.
Position Statement – Chemical Restraint
Position Statement – Staff Ratios
Position Statement – Transparent Pricing
Position Statement – Forgotten Australians Real Care the Second Time Around
Position Statement – LGBTI Communities Everyone is Welcome and Included
Position Statement – Animals at Helping Hand
Position Statement – Cultural and Linguistic Diversity
Position Statement – Personal Enrichment
Position Statement – Carers Recognition
Helping Hand Policies
Our policies describe how we operate in a number of key areas. They describe what we want to achieve and how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform.
Policy 1 Care and Service Delivery
Policy 3 Organisational Change and Growth
Policy 8 Work, Health and Safety
Policy 9 Financial and Asset Management
Policy 10 Privacy and Confidentiality
Policy 12 Marketing and Public Relations
Policy 14 Consumer Engagement and Feedback
Policy 15 Environmental Management
Policy 16 Intellectual Property
Policy 17 Integrated Risk Management
Policy 18 Return to Work and Injury Management