Policy and Position Statements
Helping Hand Position Statements
We believe it is important that we let clients; their families, friends and supporters; and our workforce know where Helping Hand stands on important aged care issues. We have produced Policy and Position Statements which describe what we think about an issue and why. As always, we would love to hear your views on these issues and on our current position. If you would like to comment, please contact us on 1300 653 600 or send us an email.
Position Statement – Chemical Restraint
Position Statement – Staff Ratios
Position Statement – Transparent Pricing
Position Statement – Forgotten Australians Real Care the Second Time Around
Position Statement – LGBTIQA+ Communities Everyone is Welcome and Included
Position Statement – Animals at Helping Hand
Position Statement – Cultural and Linguistic Diversity
Position Statement – Personal Enrichment
Position Statement – Carers Recognition
Helping Hand Policies
Our policies describe how we operate in a number of key areas. They describe what we want to achieve and how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform.
Policy 1 – Care and Service Delivery
Policy 2 – Corporate Governance
Policy 3 – Diversity and Inclusion
Policy 5 – Our People and Culture
Policy 6 – Work, Health and Safety and Injury Management
Policy 7 – Financial and Asset Management
Policy 8 – Privacy and Confidentiality
Policy 9 – Information Management
Policy 10 – Reputation Management (Marketing and Public Relations)
Policy 12 – Consumer Engagement
Policy 13 – Environmental Management
Policy 14 – Intellectual Property
Policy 15 – Integrated Risk Management
Helping Hand Frameworks
Our frameworks are designed to make sure that the way we do things in specific areas is consistent, has a high standard, and is in the best interests of our clients and staff. They are the way in which we put our policies into practice. We have fact sheets that give an overview of our frameworks – if you would like more information about our frameworks, please contact us on 1300 653 600 or by email.
Clinical Governance Framework fact sheet
Consumer Engagement Framework fact sheet