Policy and Position Statements

Helping Hand Position Statements

We believe it is important that we let clients; their families, friends and supporters; and our workforce know where Helping Hand stands on important aged care issues. We have produced Policy and Position Statements which describe what we think about an issue and why.  As always, we would love to hear your views on these issues and on our current position. If you would like to comment, please contact us on 1300 653 600 or send us an email.

Position Statement – CCTV

Position Statement – Chemical Restraint

Position Statement – Staff Ratios

Position Statement – Transparent Pricing

Position Statement – Forgotten Australians Real Care the Second Time Around

Position Statement – LGBTIQA+ Communities Everyone is Welcome and Included

Position Statement – Animals at Helping Hand

Position Statement – Cultural and Linguistic Diversity

Position Statement – Personal Enrichment

Position Statement – Carers Recognition

 

Helping Hand Policies

Our policies describe how we operate in a number of key areas. They describe what we want to achieve and how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform.

Policy 1 – Care and Service Delivery

Policy 2 – Corporate Governance

Policy 3 – Diversity and Inclusion

Policy 4 – Quality

Policy 5 – Our People and Culture

Policy 6 – Work, Health and Safety and Injury Management

Policy 7 – Financial and Asset Management

Policy 8 – Privacy and Confidentiality

Policy 9 – Information Management

Policy 10 – Reputation Management (Marketing and Public Relations)

Policy 11 – Ethics

Policy 12 – Consumer Engagement

Policy 13 – Environmental Management

Policy 14 – Intellectual Property

Policy 15 – Integrated Risk Management

 

Helping Hand Frameworks

Our frameworks are designed to make sure that the way we do things in specific areas is consistent, has a high standard, and is in the best interests of our clients and staff. They are the way in which we put our policies into practice. We have fact sheets that give an overview of our frameworks – if you would like more information about our frameworks, please contact us on 1300 653 600 or by email.

Clinical Governance Framework fact sheet

Consumer Engagement Framework fact sheet