Policy and Position Statements


Helping Hand Position Statements

We believe it is important that we let clients; their families, friends and supporters; and our workforce know where Helping Hand stands on important aged care issues. We have produced Position Statements which describe what we think about an issue and why.  As always, we would love to hear your views on these issues and on our current position. If you would like to comment, please contact us on 1300 653 600 or send us an email.

Position Statement – CCTV

Position Statement – Chemical Restraint

Position Statement – Staff Ratios

Position Statement – Transparent Pricing

Position Statement – Forgotten Australians Real Care the Second Time Around

Position Statement – LGBTI Communities Everyone is Welcome and Included

Position Statement – Animals at Helping Hand

Position Statement – Cultural and Linguistic Diversity

Position Statement – Personal Enrichment

Position Statement – Carers Recognition

 

Helping Hand Policies

Our policies describe how we operate in a number of key areas. They describe what we want to achieve and how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform.

Policy 1 Care and Service Delivery

Policy 2 Corporate Governance

Policy 3 Organisational Change and Growth

Policy 4 Access and Equity

Policy 5 Quality

Policy 6 Duty of Care

Policy 7 Human Resources

Policy 8 Work, Health and Safety

Policy 9 Financial and Asset Management

Policy 10 Privacy and Confidentiality

Policy 11 Information Systems

Policy 12 Marketing and Public Relations

Policy 13 Ethics

Policy 14 Consumer Engagement and Feedback

Policy 15 Environmental Management

Policy 16 Intellectual Property

Policy 17 Integrated Risk Management

Policy 18 Return to Work and Injury Management