Policy and Position Statements

Helping Hand policies describe how we intend to operate in a number of key areas. They describe what we want to achieve and, very broadly, how we will act. Our policies offer a guide to making decisions about the services we provide and the activities we perform.

Following is a list of our current policies:

Policy 1 - Care and Service Delivery

Policy 2 - Corporate Governance

Policy 3 - Organisational Change and Growth

Policy 4 - Access and Equity

Policy 5- Quality

Policy 6 - Duty of Care

Policy 7 - Human Resources

Policy 8 – Work, Health and Safety

Policy 9 - Financial and Asset Management

Policy 10 - Privacy and Confidentiality

Policy 11 – Information Systems

Policy 12 - Marketing and Public Relations

Policy 13 - Ethics

Policy 14 - Consumer Engagement and Feedback

Policy 15 - Environmental Management

Policy 16 - Intellectual Property

Policy 17 - Integrated Risk Management

Helping Hand also provides Position Statements which outline our approach to emerging issues for our organisation and the community.

Position Statement – Cultural and Linguistic Diversity

Position Statement – Personal Enrichment

Position Statement – Carers Recognition