Consumer engagement is an active process of participation that improves decision making, increases satisfaction and awareness of our services and brings into focus voices that might otherwise go unheard.

Helping Hand is highly regarded for our genuine, inclusive and innovative approach to consumer engagement. We never assume we know what someone needs or wants. We ask, we listen, and we respond. And then we repeat, as needs and wants constantly change and it’s important that we continue to connect and listen to our community.

Helping Hand Consumer Advisory Body 2026
Expressions of Interest Now Open!

In 2024, Helping Hand launched a new Consumer Advisory Body (CAB) made up of individuals and family members who have direct experience with our home care and residential services across metropolitan Adelaide and regional communities. This group provides valuable feedback and insights to the Helping Hand Board, helping shape our decisions and future strategy.

Each year people can nominate themselves to be a member of the Consumer Advisory Body with CAB members committing to serving for a 12-month period. Expressions of Interest open at the end of every year.

The group meets quarterly. During these sessions, a specific topic is discussed, and members also facilitate focus groups with their peers to gather deeper insights on the issue at hand. This information is then shared with the Helping Hand team to guide our work.

Since its formation in 2024, the engagement contribution of the Helping Hand Consumer Advisory Body has influenced: our palliative care framework, the 2025-2030 Strategic Plan, new Principles of Care, environmental design outcomes, our fundraising strategy, customer service features, and communications approaches.

Consumer Advisory Body members continue to report high levels of satisfaction with their involvement. You can learn more about the role of the Advisory Body and hear from past members about their experiences by watching this short video, which reflects on the 2024 experience.

Interested in joining the 2026 Consumer Advisory Body?

If you’d like to be part of the CAB for 2026, we invite you to submit an Expression of Interest by completing the form below.

Please read the Position Description and our Terms of Reference which outline the expectations of the role.

 

Important Dates

Applications close: Friday 19 December 2025

Successful applicants notified: late January 2026

Register your interest

What best describes your connection to Helping Hand? (Please tick all that apply)(Required)
Are you able to fulfil the requirements of the role as set out in the Position Description? (Please tick)(Required)
Are you: (please tick)(Required)
The Consumer Engagement team will provide guidance and support for members to host focus groups which is an integral part of our model. Are you willing and confident to host focus groups as part of your commitment to this position?(Required)
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